ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Establish need for the sport and recreation service.

1.1. Undertake research to identify target groups for the service and establish needs.

1.2. Determine the type and nature of services that will address the identified needs.

1.3. Gain necessary approvals according to organisational policies and procedures and relevant legislation.

1.4. Make recommendations for relevant services to the appropriate facility personnel according to organisational policies and procedures.

2. Plan the service.

2.1. Establish objectives and evaluation procedures for the service according to organisational policies and procedures.

2.2. Establish and document work plans for the service according to organisational policies and procedures.

2.3. Identify resources for the service and establish a budget according to organisational policies and procedures.

2.4. Determine service content and design according to organisational policies and procedures.

2.5. Determine a promotional plan for the service according to organisational policies and procedures.

3. Implement the service.

3.1. Obtain and allocate resources according to work plan.

3.2. Implement work plan according to organisational policies and procedures.

3.3. Monitor, review and modify or cancel the service in response to new or changing circumstances as required.

3.4. Conduct service safely according to stated outcomes and objectives.

4. Evaluate the service.

4.1. Seek feedback on the service from service users and staff.

4.2. Assess service outcomes against objectives according to organisational policies and procedures.

4.3. Develop and document recommendations for improvements to future services.

4.4. Submit recommendations for improvements to appropriate personnel.

4.5. Review own performance and identify potential improvements.

Required skills

communication skills to:

consult and interact with target groups in the community to elicit information required to determine needs for the service

source, interpret and confirm information to inform service planning

liaise with appropriate personnel to make suggestions and plan the service

seek feedback from service users and staff

problem-solving skills to:

plan a service according to target group needs

assess risk factors

modify the service as required

assess service outcomes against initial objectives to suggest potential improvements

planning and organising skills to:

source and allocate resources for the service

develop and implement a work plan for the service within appropriate timelines

language and literacy skills to:

complete research into user needs

produce and document service plans

complete documentation in relation to recommendations for improvement

numeracy skills to develop budgets for service provision

self-management skills to review and reflect on own work performance in planning and implementing the service according to participant expectations.

Required knowledge

legislation to enable:

safe and equitable delivery of the service to target groups

safe use of equipment and materials

organisational policies and procedures to enable safe, satisfactory and beneficial outcomes for all participants

principles of inclusive practices

reasons for individual participation in sport and recreation services to ensure this information is included in planning for service

risk-analysis processes to evaluate the risk and possible impact of planned sport and recreation services

activity-specific knowledge of planned sport and recreation services to ensure services match participants' needs

insurance arrangements to suit the service.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

plans and provides services within budgetary constraints that reflect the needs of a range of participants

monitors the provision of services and applies effective contingency-management techniques to deal with a range of new or changing situations that may arise, and makes adjustments in response to these changing situations

evaluates and makes recommendations on services and reflects on own work performance to identify ways in which service outcomes and benefits to participants can be improved.

Context of and specific resources for assessment

Assessment must ensure planning, implementation and evaluation of multiple sport and recreation services to allow the candidate to demonstrate competency and consistency of performance.

Assessment must also ensure access to:

an environment or facility appropriate to the planning and provision of recreation services

target groups with specific needs

appropriate persons to provide approvals

resources for the service

organisational documentation relevant to service provision.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of planning and implementing a sport and recreation service

observation of interacting with a range of target groups to establish service needs

observation of dealing with contingencies, such as changing circumstances in service provision

oral and or written questioning to assess knowledge of principles of community development practices

portfolio containing evidence of work plans for sport and recreation services

third-party reports from a supervisor detailing appropriate work performed by the candidate.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SISXCCS404A Address client needs.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Target groups may include:

culturally and linguistically diverse

age-specific

disability-specific

gender-specific.

Services may include:

major events

educational programs

group or individual programs.

Needs may include:

cultural

linguistic

special needs.

Organisational policies and procedures may include:

organisational objectives

occupational health and safety

resource allocation

emergency procedures.

Relevant legislation may include:

occupational health and safety

equal opportunity

privacy

working with children

state and territory statutory requirements

local laws and by-laws

ordinances and policy.

Work plan may include:

objectives

timeframes

administration procedures

risk factors, including:

ground and facility risks

equipment risks.

Resources may include:

staff

equipment

venues

documentation.

Budget may include:

setting fees

allocating funds.

New or changing circumstances may include:

participant numbers

weather

facility booking falling through

equipment failure

emergencies.

Feedback may include:

qualitative

quantitative

evaluation forms and surveys

financial information.